Audiology Assistant

POSITION OVERVIEW:

Audiology Assistants at Hearts for Hearing support audiologists in providing services to individuals receiving hearing healthcare. Assistants function under the licensure of an audiologist but can provide direct patient care to improve efficiency and accessibility of services. Additionally, assistants provide administrative support to improve clinical workflow and quality of patient experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Patient Support & Clinical Responsibilities
  • Complete device checks and troubleshooting appointments including hearing aid cleaning, device troubleshooting and maintenance, connectivity support, repair pick-ups.
    • Appointments may include hearing aids, cochlear implants, and assistive listening devices.
    • Remote troubleshooting support by phone may be provided as needed.
  • Process incoming and outgoing device repairs, both in and out of the warranty period. Assistants may advise patients of expected out-of-pocket fees associated with repairs.
  • Process technology drop-offs or walk-ins as the schedule allows in accordance with clinic policy.
  • Complete device selections including completion of the device order form in accordance with selected manufacturer.
  • Complete hearing aid or cochlear implant order processing and monitoring device movement through the delivery process to ensure adequate time for device fitting or activation.
  • Prepare and provide necessary fitting paperwork for new device fittings or activations. Ensure devices are charged and supplies are prepared for upcoming fittings or activations.
  • Process loss and damage claims and update warranty information as needed.
  • Process cochlear implant upgrade paperwork and monitor upgrade status in collaboration with the device manufacturer.
  • Maintain organization of clinic loaners, donated devices, stock, and supplies. Place orders through appropriate avenues depending on order type.
  • Advise Director and Division Director of changes in manufacturer pricing, promotional opportunities, as available.
  • Facilitate communication between patients, families, audiologists, speech-language pathologists, and other team members, as necessary.
  • Train in other specialty areas as needed based on organizational needs.
  • Audiology assistants may provide support for pediatric and adult patients.

• Education & Support

  •  Provide access to HFH online resources and educational materials regarding hearing technology.

  • Connect patients with needed support, counseling, and community resources

  • Address patient questions and concerns throughout the process

• Administrative Duties
  • Maintain comprehensive patient records (referrals, scheduled, candidates, etc.) and update as needed.
  • Complete documentation of clinic appointments in a timely and accurate manner.
  • Maintain confidentiality of patient information in compliance with HIPAA.
  • Other duties and projects as assigned by management

JOB REQUIREMENTS:

• High school diploma or GED required, Bachelor’s in Communication Science and Disorders (or other related field) is preferred.
• Audiology assistant licensure preferred but can be obtained after hiring.
• Knowledge of hearing technologies and hearing healthcare (or willingness to obtain through training).
  • On-site training for hearing aid software and tracking software will be provided.
• Excellent organizational and time management skills
• Strong interpersonal and communication skills (written & verbal)
• Proficiency with IMS (electronic medical record system) and Microsoft Office Suite
  • On-site training for necessary software will be provided.
• Ability to work independently and as part of an interdisciplinary team

ESSENTIAL SKILLS & COMPETENCIES:

• Exceptional patient advocacy and customer service
• Cultural sensitivity and ability to work with diverse populations
• Problem-solving and critical thinking abilities
• Detail-oriented with strong follow-through
• Ability to handle sensitive and confidential information
• Flexibility to adapt to changing priorities and patient needs
• Empathy and emotional intelligence when working with patients facing life-changing decisions