COVID-19 Updates

May 5, 2020

For hearing technology troubleshooting and support, swing by our drive-thru clinics in OKC and Tulsa, Monday-Friday 9:00 -11:00 a.m. and 3:00-5:00 p.m. No appointment needed, first come first served.

April 30, 2020

Your Health and Safety is Our Top Priority
The pandemic of COVID-19 outbreak has affected every area of our lives and our mission is not exempt. To prevent the spread of this virus, our government leaders made recommendations that directly impacted our clinic, and we chose to temporarily discontinue our in-person services.

We are excited to share our plans to re-open.

Our gradual return to clinical services
For your safety, we are limiting the number of patients in the clinic in order to minimize direct contact between providers, staff, and families; thus, appointments are being scheduled further out.

We have a plan
We are taking precautions to ensure the highest standards for cleanliness and health. Below are a few of the procedures and protocols that have changed due to COVID-19.

  • Beginning May 4th, we will have a limited number of staff working in the clinic to provide clinical care.
  • We will re-open a temporary drive-thru clinic during business hours to address any technology or troubleshooting needs that may arise.
  • All Hearts for Hearing staff will wear Personal Protective Equipment (PPE) while in the facility.
  • Patients will be triaged by a care team upon entering the facility.
  • Everyone entering the facility will be required to wear a mask except for children under two years of age or those with breathing concerns. We will provide masks for anyone who does not have access to one.
  • We have a dedicated team that will sanitize clinician space between each patient appointment.

If you have been contacted to schedule an appointment, detailed instructions will be emailed to you directly and can also be found on our website under COVID-19 Resources.

Our scheduling team will reach out to you about rescheduling your appointment. If you have any concerns or questions, please call 405-548-4300.

If you have a technology need and would like to be seen in our drive-thru clinic, we will be serving patients on a first come, first served basis. Upon your arrival to the clinic, please stay in your car and give us a call at 405-548-4300.

We are grateful for your understanding and patience as we work to restore our comprehensive services at all locations.

March 24, 2020

Per the direction from local officials, Hearts for Hearing is closed until further notice. During this time, we are unable to provide face-to-face direct patient care, which means we also have closed our drive-through troubleshooting clinic. We are very sorry for the inconvenience. If you’re experiencing difficulty with your hearing or hearing technology, please call the OKC pediatric clinic at 405-548-4300, the OKC adult clinic at 405-548-4335, or the Tulsa clinic at 918-392-7600, and leave a voice message with your name, date of birth, telephone number, and a description of the problem you are experiencing.

Thank you for your support and for providing us with the opportunity to meet your listening and spoken language needs. We look forward to serving you when COVID-19 restrictions are lifted.

March 17, 2020

Hearts for Hearing has made the decision to temporarily close all of our clinics effective at the end of the work day today March 17, 2020, through Friday, April 3, 2020. (This includes all satellite locations such as Variety Care, Shawnee, etc.) We will attempt to notify by phone all patients with scheduled appointments during that period to cancel the appointments. Rescheduling will be done once we have determined when all clinics will reopen.

Weekly therapy will continue via telepractice so please watch for e-mail, calls and texts from your LSL therapist. The HFH audiology team is offering a drive-by clinic at the main location in Oklahoma City and in Tulsa from 10:00 a.m. to noon Monday through Friday to help patients manage equipment needs. Families will be asked to wait in their cars while our team members work to resolve any issues with hearing aids or cochlear implants.

Thank you for your support. Our hope is that this action will promote safety for our patients and our team. Please follow social media for any additional updates. If you have any questions, please call the OKC pediatric clinic at 405-548-4300, the OKC adult clinic at 405-548-4335 or the Tulsa clinic at 918-392-7600 from 7:00 a.m. to 5:00 p.m. Monday through Friday.

Stay safe and take care of those in your circle of influence.

March 16, 2020

Based on the CDC’s guidelines, we are asking all patients who are medically-fragile and immunocompromised to stay home. If you or a loved one in this category has a scheduled appointment please call the office to reschedule the appointment as soon as possible. The CDC has also stated that because older adults (60 years old and up) are at higher risk of getting very sick from COVID, those in that category are encouraged to take action to reduce their risk of getting sick with the disease. Our clinics are all open at this time and if you wish to keep your appointment, we are happy to serve patients who are not presenting with any symptoms but we are also happy to reschedule if needed. We continue to follow CDC guidelines so please check social media or call the office to learn of any additional changes. Thank you for your support in these challenging times.

March 13, 2020

Hearts for Hearing community;
As the COVID-19 (coronavirus disease 2019) becomes more prevalent in Oklahoma, residents are understandably seeking information from local leaders and service providers. Please know that Hearts for Hearing is collaborating with local, state and federal agencies during this pandemic.

Hearts for Hearing will continue to follow all CDC recommendations to maintain a safe and healthy environment for our patients, families, and employees. At this time, we are operational and will continue until local, state or national health professionals deem a change is necessary. Please monitor emails and our social media for updates.

There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. However, as a reminder, CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
*Stay home when you are sick.
*Avoid close contact with people who are sick.
*Avoid touching your eyes, nose, and mouth.
*Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
*Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
*Wash your hands often with soap and water for at least 20 seconds, especially after going to the restroom; before eating; and after blowing your nose, coughing or sneezing
*If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.

If you or your child is sick, please cancel your appointment. We are happy to reschedule. Help us prevent the spread of the virus. Information and updates related to COVID-19 can be found on the Center for Disease Control’s website (CDC).

The best thing we can do at this point is to remain informed and prepared to deal with any situation that arises. With so many variables, it will be critical for all of us to remain focused, stay calm, and use whatever preventative measures we have available to help ensure the safety of everyone involved with our organization.

Best, Joanna Smith, CEO and Founder of Hearts for Hearing

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