Bilingual Medical Front Office Receptionist

CAREERS

POSITION OVERVIEW:

The Bilingual Medical Front Desk Receptionist is the face of excellent customer service and patient care. In charge of multiple tasks such as answering incoming phone calls, scheduling appointments, processing paperwork, patient, and physician correspondence, answering general patient questions, check-in and checkout processes, collecting & posting payments, daily batch reports, and minor hearing aid troubleshooting.

This role contributes to the overall company vision by providing a welcoming, efficient, and knowledgeable first impression when patients call in for scheduling, collecting payments, and general questions or concerns. This position excels in providing excellent communication, customer service, and organizational skills to coworkers and patients alike.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Identify and implement unique and varied initiatives aimed at improving patient care quality.
  • Answer all incoming calls for H4H main location and satellite clinics. Assist with patient questions, concerns, and scheduling for telephonic and in-person communication.
  • Check in patients, collect new patient intake paperwork, verify demographics and insurance information for existing patients, check Availity, and collect any required signatures, co-pays, and patient balances.
  • Collect any necessary payment and post to patient accounts. Have paperwork signed and schedule follow-up appointments as needed.
  • Call new patient physician referrals for scheduling.
  • Schedule routine audiological appointments as requested by audiologists.
  • Schedule intake appointments for all offsite locations
  • Respond to or disperse incoming faxes
  • Confirm all appointments not confirmed
  • Perform simple troubleshooting of technology-based tasks such as replacing batteries, tubing, etc.
  • Other duties as needed or required by management.

Job Type: Full-time

Pay: $14.00 – $17.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8-hour shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Medical receptionist: 1 year (Required)
  • IMS: 1 year (Required)

Work Location: One location


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Celebrating 20 Years

Hearts for Hearing was founded in 2003 with a mission of providing hearing technology and speech therapy services at no out-of-pocket costs to families with children who were born deaf. 20 years later, we are still teaching babies and children born deaf to listen and talk. Our services have expanded to include adult hearing care with offices in Oklahoma City, Tulsa, and Shawnee. Our team of professionals has grown from our original three people to 117 now. Hearts for Hearing continues to provide the first set of hearing technology and therapy to children at no out-of-pocket costs to families, and now includes Newborn Hearing Screen services, major research initiatives, Eyes Open Ears On programming, and its own 3D ear mold lab.

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