Hearts for Hearing, an Oklahoma nonprofit serving adults and children with hearing loss, is seeking a Chief Operating Officer (COO) to provide internal leadership, organizational direction and workflow management. The COO contributes to Hearts for Hearing’s mission by empowering team members with resources and tools needed to provide the highest quality and efficacy of patient care at maximum efficiency. This position reports to the CEO and will serve as the leader for all internal operations including leading a team of directors.
Responsibilities include but are not limited to:
- Oversee ongoing operations and procedures, including the development and management of operational budgets, and is responsible for the efficiency of the business.
- Oversee daily operations of the organization and the work of other directors (Human Resources, Facilities, Front Office, Administration etc.).
- Promote high performance expectations for the Executive Leadership Team and management team to help the team consistently improve the patient experience, as well as the quality and efficiency of care.
- Design and implement business strategies, plans and procedures.
- Set comprehensive goals for performance and growth.
- Participate in expansion activities (investments, expansion, corporate alliances etc.).
- Establish policies that promote organization, culture, and vision.
- Support CEO in providing communication to the Board as assigned.
- Evaluate performance by analyzing and interpreting data and metrics and submit reports to the CEO in all matters of importance.
- Manage relationships with partners/vendors.
- Advocate on behalf of Hearts for Hearing within local and national organizations (development).
- Work closely with Chief Technology Officer to manage all IT, communications, and conference solutions provided to the growing number of professionals and facilities at Hearts for Hearing.
- Maintain ongoing communication with employees to ensure the staff is well informed regarding the strategic direction for Hearts for Hearing.
- Provide input in the budgeting process and monitor productivity targets.
- Other duties as assigned.
Education and Experience:
- Bachelor’s degree required; Master’s degree with knowledge of research methods and analytics preferred.
- Minimum of 10 years of clinical and/or medical leadership and/or experience in a nonprofit, healthcare, and/or education environment.
- Proven track record of meeting deadlines and production targets.
Knowledge and Skills:
- Demonstrable competency in strategic planning and business development.
- Strategic vision to adapt to a changing environment.
- Aptitude in decision-making and problem-solving.
- Proven ability to handle confidential information with discretion.
- Outstanding organizational and leadership abilities.
- Excellent interpersonal and public speaking skills.
- Exceptional organizational, management and leadership skills.
- Understanding and experience leading business functions including HR, Finance, facilities, etc.
- Working knowledge of data analysis and performance/operation metrics.
- Experience in fundraising / development.
Frequent local or regional travel will be required in support of multiple service locations, including partners, community leaders, and vendors. Occasional travel to conferences, vendors, or other clinics may be required.
Occasional infrastructure projects will be conducted after hours or on weekends to avoid interruption of client services.
Access to Confidential Information:
This position accesses personnel and client files.
This position is eligible for all organization benefits based on overall organization policies.
This is a management position
This is a full time position